Doing a U-turn

Sometimes it’s going to make perfect sense to do a U-turn, or a right turn, or a sideways step, or any kind of change in direction that makes sense for you. But with such a big change can come hesitation, resistance or downright refusal to budge.

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Every customer has their own agenda

Everyone who buys your product or service has their own agenda — they want ‘their problem’ solved, or ‘their need’ satisfied. This explains why customer segmentation is so important if you want to sell more to your best customers…

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The delicate art of not caring

First off, I must say of COURSE I care. I just don’t care about everything. Here are things I do care about, and things I don’t…

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The joy of spreadsheets (and other things)

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Now, I am almost spluttering out my own cup of tea as I just wrote the title to this blog. Because I’ll be honest–being organised is not my Thing and it has been known for me to roll my eyes (a lot) at the mere suggestion of a spreadsheet. But when it’s something that’s important to me, I can be more organised than a clipboard-wielding matron with a ward full of patients.

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Where can be as important as what

Where I do my Thing is hugely important to me. And it might be for you to.

The way you know it’s important is how you feel when you’re doing your Thing in different places. If some places don’t feel right, or you don’t feel you can fully ‘do’ your Thing there, then you’re probably a ‘where’ person too.

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When new business is staring you in the face… and you look the other way!

Lots of businesses are turning away customers every day… and they probably don’t even realise it.

I’ve made a few calls over the last few days to travel companies (not all my own holiday research, I have to point out!), and it was incredible the number of the companies that didn’t even take my contact details. I could have walked away from them forever.

Here’s the range of responses I got…

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