Customers are always right (except when they’re wrong)

The adage is the customer is always right and yes, they are always right in that it’s their decision to buy or not to buy, BUT they might not always ‘be right’ about what they need to buy.

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Don’t underestimate what you already know

2

We all do it.

We think that we ‘don’t know much’, or that we only know ‘what everyone else knows’. This is the blight of ‘common sense’ :)

Sometimes it takes a new situation, a meeting in a new context, or simply being asked the right questions, for you to realise what you DO know and that it IS of value and that YOUR common sense isn’t everyone else’s.

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Sometimes you just need a lot of Post-its

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I love Post-it notes. I’ve recovered from my over-affection (I used to barely be able to see my monitor for the Post-its stuck all around the outside when I worked in an office!), but I still find them super-useful for the right job (just less of them in my sight line).

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Now is always a good time

Now is always a good time to do something or nothing and you’ll know which option you need to do most (the nothing one is the one to do when all you can think of is doing 100 somethings!).

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Business Celebrity Marmite (some love it, some don’t!)

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When you become a business celebrity it’s important to know you turn into marmite (not literally, as that would result in quite a sticky mess!) but metaphorically – some people will love you and your Thing and others will not like it at all. But that’s OK. It’s all part of being a business celebrity; […]

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Space. The final frontier (& really useful for Doing your Thing)

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You need space to do your Thing, to step into it and grow it. And your clients need space too. When you offer a product or a program to your clients you are offering them space. Space to do something a new way, work on a project, get a result or a transformation.

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